📞 OpenPhone Review 2025 (now Quo) – Business Phone & AI Receptionist
OpenPhone (now Quo) is a modern business phone (VoIP) that unifies calling & SMS in one shared inbox and adds a 24/7 AI receptionist (“Sona”) that answers, qualifies, takes notes, and can transfer calls. Available on web, desktop, and mobile; integrates with your favorite tools.1
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🎯 What is OpenPhone (now Quo)?
Core in 1 minute
- ✅ Business numbers in US & Canada (local or toll‑free); number porting supported2
- ✅ Calling & SMS from a single shared inbox with recordings, transcripts & assignments
- ✅ AI receptionist “Sona”: answers calls 24/7, captures details, qualifies, and can transfer1
- ✅ Team collaboration: shared numbers, internal notes, assignments & analytics
- ✅ Integrations, Zapier/Make, webhooks & API
Not designed for
- ❌ Full UC suite (meetings/chat) as primary focus—OpenPhone focuses on phone + SMS
- ⚠️ No 911/112 emergency calling on OpenPhone numbers — keep a mobile/landline for emergencies3
- ⚠️ US/CA numbers only; international calling/SMS works per‑rate2, 4
Bottom line: perfect for teams that want professional reachability (including after hours) and smart AI handling without heavy setup.
🧭 How it works day‑to‑day
🤖 Sona (AI receptionist)
Add Sona to your call flow: it picks up, answers FAQs, captures info, schedules call‑backs, and can transfer to the right teammate. Configurable, logged, and visible in the shared inbox.1
📥 Shared inbox
One place for calls, voicemails, and texts. Assign owners, leave internal notes, and close loops—ideal for support & sales.
📚 Key features
Telephony
Local & toll‑free US/CA numbers, IVR/transfer, ring orders, queues, after‑hours auto‑replies, and optional auto‑recording.
AI & transcripts
Automatic transcripts & summaries, AI call tags, suggestions, and Sona as an always‑on front desk for inbound calls.
Messaging
SMS/MMS (two‑way for US/CA; two‑way international varies by country/regulation). Templates, scheduling, and bulk options available.5
Texting US numbers requires A2P 10DLC registration (industry‑wide).6
💶 Pricing (November 2025)
Three plans. Annual is cheaper; monthly is available. One phone number per user is included.7
Starter — $15 user/mo (annual) • $19 monthly
- 1 number per user, core calling & SMS (US/CA)
- API + basic integrations
- Additional number: $5/mo7
Business — $23 user/mo (annual) • $33 monthly
- Starter + team analytics
- AI summaries & transcripts
- Live chat support (business hours, PT)
Scale — $35 user/mo (annual) • $47 monthly
- Business + AI call tags & deeper reporting
- Advanced integrations & admin
Sona AI receptionist (credits)
- Included: 1,000 credits (~10 calls) on every plan
- Bundles: $25 (4,000) • $49 (10,000) • $99 (25,000) • $199 (60,000)
- Rule of thumb: 1 call ≈ 100 credits
Overage & best‑fit tiers vary; see OpenPhone pricing for current details.7
🧮 Pricing calculator (estimator)
Quick estimate for your team. Taxes/fees and international usage not included. Sona credit math is approximate based on current tiers.7
Estimate
🔗 Integrations & API
Out‑of‑the‑box
- Zapier/Make (7,000+ apps) & webhooks
- HubSpot & Salesforce CRM integrations
- Google contact import and basic CRM flows
See OpenPhone integrations & docs for details.8
For developers
- OpenPhone API + webhooks
- Event triggers (calls/SMS/voicemail) to your stack
- Reporting/analytics for team coaching
🔒 Security & compliance
- ✅ Encryption, 2FA, roles & permissions
- ✅ A2P/10DLC for US texting (carrier requirement)
- ⚠️ No emergency calling (911/112) on OpenPhone numbers — keep a mobile/landline
Regulated industries (health/finance)? Confirm contractual needs (logs, data residency, SLAs) with OpenPhone.
✅ Pros & ❗ Considerations
Pros
- Simple, team‑friendly shared numbers & inbox
- Sona for 24/7 coverage + AI transcripts/summaries
- Integrations (Zapier/Make), webhooks & API
- Extra numbers are affordable: $5/mo
- Apps on all devices (web, desktop, iOS, Android)
Considerations
- US/CA numbers only are available
- International SMS: deliverability/two‑way varies by country
- No 911/112 via OpenPhone numbers
- Verification codes (short codes) may not work on virtual numbers
🏁 Verdict
Excellent for solo operators and teams working mainly with US/Canada who want a modern, AI‑assisted phone system. The shared inbox, Sona, and quick setup are standout strengths. Mind the limitations (US/CA numbers only, no 911/112) and test international SMS if it’s mission‑critical.
❓ FAQ
Is there a free trial?
Yes, 7 days. You can claim numbers and test features immediately.7
Does OpenPhone support emergency calls (911/112)?
No. OpenPhone numbers do not support 911/112. Always keep a mobile/landline for emergencies.3
Which countries can I choose numbers from?
You can purchase US/Canada numbers (local or toll‑free). Calling/SMS to other countries works at per‑destination rates.2, 4
Is international two‑way SMS supported?
Often, but it varies by destination/regulation. Test critical lanes (e.g., NL, UK) before rollout.5
How much is an additional number?
$5/month per extra number (all plans).7
What is Sona and how is it billed?
Sona is the AI receptionist/agent. It’s included on all plans, and usage runs on credits (≈100 credits per call). You get free credits monthly, with optional bundles starting at $25/mo.7
📎 Notes & sources
- OpenPhone rebrand → Quo & Sona AI product pages: OpenPhone → Quo announcement, Quo “New Chapter”, Sona AI receptionist, Sona overview.
- Numbers availability (US/CA only): Support — Phone numbers.
- Emergency calling not supported: Porting page, Porting FAQ.
- International rates: International calling & texting rates.
- International SMS (two‑way varies by country): Support — International messaging.
- US A2P 10DLC requirement: Carrier registration (A2P 10DLC).
- Current pricing, trial length, Sona credits & $5/additional number: OpenPhone Pricing.
- Integrations & API docs: OpenPhone Integrations.
Logos/screenshots © OpenPhone / Quo. Replace images with your own if preferred.