Best fit

US/Canada‑focused outbound teams (SDR/AE, insurance, mortgage, solar, agencies) that need speed, natural openings and post‑call automation from a single disposition. Connect Scores helps skip low‑probability dials; ARMOR® monitors and can remediate spam flags to protect answer rates.

Lag‑free flow1‑click VMDisposition→actions

Not ideal

If you require international calling, broad UCaaS (video/chat), or multi‑country inbound, this isn’t it. Outbound is limited to the United States & Canada. The richest inbound and all SMS live on Premium.

Specialized, high‑quality dialer for US/CA outbound. For global omnichannel, choose a different stack.

⚡ Power dialing

Click to start each call — the connection is immediate, so openings feel human. After the call, pick a disposition that fires emails (and, on Premium, SMS), sets tasks, and logs to CRM. It’s speed without the robot pause.

1‑click VMAuto‑loggingDialer presets

🛡️ ARMOR® + Connect Scores

ARMOR® tracks spam flags/number health and supports remediation; Connect Scores uses real‑world signals to rank numbers so reps prioritize likely pickups and waste fewer attempts.

ReputationPickup likelihoodNumber pools

🎧 Coaching & softphone

Higher tiers add listen/whisper/barge; the softphone integrates Krisp AI noise cancellation for clear audio. Recordings, dashboards and scorecards make coaching repeatable.

Live monitorKrispScorecards

SMS policy snapshot

Premium texting now aligns around 1,000 outbound SMS per SMS‑enabled user/month (unlimited inbound), with $15 per +1,000 for overage. As always, A2P 10DLC approval & consent‑based messaging are required.

Quality & trust emphasis

ARMOR® and Connect Scores are front‑and‑center to maintain answer rates in a tighter calling environment. Expect stronger Trust & Safety checks for Local Presence and better reporting on number health.

Local Presence (approval)

Match a local number to the contact’s area code. Requires Trust & Safety review and proof of genuine business presence (Truth in Caller ID Act). Used responsibly, it lifts pickup without harming reputation.

Caller ID matchKYCPresence proof

Inbound (Premium)

Premium includes a dedicated inbound number per seat and routing (groups/flows). Keep callbacks and simple queues inside the same dialer world.

Per‑seat numberGroups/flowsCallbacks

150+ integrations

Native Salesforce and HubSpot, open API, webhooks and Zapier. Click‑to‑call from CRM, automatic activity logging, and pipeline reporting where leaders already work.

Impact on ROI

Dialers fail when follow‑through dies. Integrations ensure dispositions create the next step (email/SMS/tasks) and analytics attribute meetings/revenue to sources.

SOC 2 Type II

Independent audit of security controls; public trust center and Responsible Communications® stance.

A2P 10DLC & opt‑ins

SMS requires business verification + campaign approval. Stick to consent‑based, 1‑to‑1 messaging and maintain opt‑out handling.

Dialing windows

Default 8am–9pm US; states may be stricter. Local Presence requires genuine business presence.

Speed‑to‑lead (first 5–10 minutes)

Script opener: “Hi {{first}}, it’s {{rep}} — you just asked about {{offer}}. I can help in 2 minutes: are you near a laptop?” Disposition: Interested → schedule demo + email recap; No answer → drop VM + email with one‑click calendar. Tip: Use Connect Scores to skip numbers with very low pickup on follow‑ups.

Reactivation (aging cohorts)

Script opener: “Hi {{first}}, last time we spoke you were comparing {{X}} and {{Y}}. A quick update: {{new value}}. Want the 2‑minute version?” Disposition: Call back set + task + (Premium) 1‑to‑1 SMS reminder for opted‑in contacts.

Connect rate

Track by list source, number pool and rep. Retire unhealthy numbers; use ARMOR® to remediate where possible.

Follow‑through

% of calls with correct disposition + next step. Predicts pipeline health; coach via whisper/barge.

Lead value

Attribute meetings and revenue to list/source; invest in segments that produce better connects and outcomes.

Week 1 — Pilot

Stand up a 5‑rep pod. Import leads, define dispositions, create number pools. Enable ARMOR®; request Local Presence if you qualify. Run two playbooks (speed‑to‑lead, reactivation).

Week 2–3 — Scale

Roll to full team; complete Business Verification + A2P 10DLC (Premium). Add inbound flows for callbacks. Start weekly coaching using recordings and KPI dashboards.

Spam flags

Rotate healthy pools; monitor ARMOR®; maintain consistent caller ID; keep proof of presence for Local Presence. Retire numbers with chronic issues.

Audio & network

Use the softphone with Krisp AI; run mic/network checks; respect dialing windows and area‑code controls. If connects dip suddenly, audit source quality + number health first.

Pros

Lag‑free experience; ARMOR® + Connect Scores; unlimited domestic dialing; 150+ integrations; live coaching; Krisp AI; clear onboarding; compliance aware.

Watch‑outs

US/Canada only; Premium needed for SMS & robust inbound; Local Presence requires approval & proof of presence; pricing above budget dialers.

ARMOR®

PhoneBurner’s reputation suite: monitors spam flags/health and supports remediation workflows.

Connect Scores

Pickup‑likelihood scoring from carrier/behavior signals to prioritize numbers with better odds.

A2P 10DLC

US business texting framework: brand/campaign approval required for compliant SMS on Premium.